Job offer

Flibco.com is a digital company, focusing on providing a state-of-the-art mobility service. We're actively leveraging business intelligence methodologies to constantly improve customer satisfaction by dynamically enhancing our business processes, identifying new opportunities and service areas as well as increasing our level of service.

Furthermore, we focus on state-of-the-art solutions for our transportation partners and suppliers. We arrange, develop, and equip our partners with continuously improved software that facilitates their daily business needs. Our common vision is to become the leading provider of smart, efficient and high-quality airport transfers, connecting passengers with all the main airport in Europe. For this reason, we are looking for a motivated team player who will contribute to making this vision come true.

If this sentence “IT ALWAYS SEEMS IMPOSSIBLE UNTIL IT IS DONE” is motivating you, then you should check out this opportunity:

We are seeking an experienced Operations Manager to join our team and oversee the daily operations of our transportation services. 
The ideal candidate will be responsible for ensuring compliance with network planning, managing authorizations, and maintaining strong relationships with stakeholders. This role requires a proactive approach to partner performance analysis, quality control, and the implementation of effective action plans and KPIs.

• Daily Operations Management:
  Ensure daily departures align with network planning definitions and address any discrepancies promptly.
• Authorizations Management:
  Handle authorization processes and maintain follow-up procedures to ensure smooth operations.
• Stakeholder Relations:
  Establish and maintain effective relationships with authorities, operating partners, and suppliers to foster collaboration and resolve issues.
• Partner Support:
  Serve as the primary contact for bus and door-to-gate partners, offering support to drivers and addressing stakeholder inquiries.
• Hardware Distribution:
  Oversee the management and distribution of hardware devices to ensure drivers are equipped to perform their duties.
• Driver Training and Company Values:
  Coordinate driver training sessions following the "train the trainer" model, while promoting the company's values and standards.
• Quality Control:
  Collaborate with customer care to monitor service quality provided by partners and identify areas for improvement.
• Performance Analysis:
  Analyze on-time performance and partner efficiency, proposing action plans and setting KPIs to drive continuous improvement.
• Service Continuity:
  Implement measures to prevent service disruptions, ensuring the fluidity and reliability of operations.
• Onboarding Coordination:
  Organize and lead the onboarding process for new operational partners, ensuring smooth integration into the network.

• Proven experience in operations management, preferably within the transportation industry.
• Strong analytical skills and the ability to develop and implement action plans.
• Excellent communication and relationship-building abilities.
• Proficiency in using relevant technology and software for operations management.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
  
  If you are a strategic thinker with a passion for operational excellence and stakeholder collaboration, we encourage you to apply. Join our team and contribute to our mission of providing exceptional transportation services.
  
  Apply now [email protected]